We believe that addressing your needs promptly is the key to excellent customer service.

Frequently Asked Questions (FAQs)

FAQs is one of the best places to start to quickly find answers to the most popular questions.

Username/Password Assistance

A Username & Password are needed to access MVI-Insights.com and MVI-Insights.eu. Click here to register.

If you have forgotten your Username or Password you can request a new one.

Technical or Phone Support

Need help right away or can’t find exactly what you need? Contact Customer Service by phone at 617.588.4100 or 800.370.3261 or by email at CustomerService@mvi-insights.com.

MVI-Insights.com & Webinar User Guides and Training

Our online MVI-Insights Web User Guide Web User Guide comes with detailed instructions to get you started and to help you use your license more effectively.

The Webinar User Guide Webinar User Guide will help you navigate through our Webinar product.

Kantar Retail offers customized User Training to all of its licensed clients. Contact us today to make an appointment for you and/or your team.